Documented procedures prevent product that fails specified requirements from being used unintentionally and make sure customer complaints are identified and dealt with. A written procedure is also needed for finding the cause of significant food safety problems discovered in raw materials or at any stage from preparation through storage, sale and delivery, followed by action that lowers the chance of recurrence. In practice nonconforming material is labelled and quarantined in a place all staff know, or discarded at once without cross-contaminating other product; problems are logged so management can spot trends, and serious or repeating issues get a root cause analysis. Written evidence of each corrective action is not compulsory, but the business must be justifiably confident the right action was taken.
This control maps to 2 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.