Robust governance and oversight, including at executive level, monitor delivery of outcomes and identify improvement. Evidence of claims contribution to the plan and strategy; evidence through reporting and data that sub-principles 1 to 5 were met and escalated; appropriate evaluation and challenge; improvement through a framework that identifies and delivers change; the value of claims management known and used; risks to delivery monitored through horizon scanning, reporting and governance. Guidance applies at a single level.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.