Claims management is an integral, clearly defined and understood part of the syndicate business plan and the medium to long term strategy. The plan addresses the resources and external expertise, systems and processes, outsourcing strategy and cost of delivering claims management; the strategy explains how claims will contribute to its success; claims insights feed plan decisions, strategy planning and their continuous maintenance, including progress against Lloyd's tactical priorities; claims are recognised as a core business attribute supporting sustainable, profitable business. Guidance applies at a single level to all managing agents.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.