Resource and expertise consistently deliver the claims strategy, plan and business strategy, with a method to measure, monitor and maintain resource adequacy in line with expected service quality. Baseline: performance consistently meets expectations; the method considers resource at the formative stage of planning and provides for contingency, surge and succession; resource is skilled and trained. Higher levels add active resource management to meet forecast and real-time needs, a training and development programme informed by internal and external insights, and investment in attracting and developing claims professionals.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.