SLAs meet minimum tiered availability and support requirements around the clock, tiered by the national data classification levels: for services hosting Level 3 and 4 data, 99.99 percent uptime with critical incident response under 15 minutes and resolution under 4 hours; for Level 2 data, 99.95 percent uptime with response under 1 hour and resolution under 8 hours; for Level 1 data, 99.9 percent uptime, support response within 4 business hours in Nigerian working hours and best-effort resolution targeting 24 business hours.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.