A complaints procedure must handle alleged code breaches, non-compliance with mandatory declarations and failures against any fitness to practise policy, with preliminary resolution, mediation and defined timelines before discipline, and an Ethics or Complaints Committee independent of the board with an explicit make-up (diverse, possibly including consumers and external members), terms of reference and defined roles for staff, chief executive, board and committee; the board may check due process and decide sanctions but not the verdict. The procedure (or a summary) and the timeline must be public. It must include formal documentation of the complaint, initial consideration, a chance for the respondent to reply, investigation, a hearing panel, a determination and an appeals process with a separate appeals panel. Outcomes must include resolution, dismissal, enforceable sanctions (such as extra CPD, warning or supervision), suspension, termination of certification and of membership, with timeframes for sanctions; suspensions and expulsions must be reported to external agencies that require the certification and publicly listed in an accessible form. A complaints register must be kept with de-identified data reported to NASRHP annually, confidentiality, natural justice and privacy must be stated, criminal matters referred to the relevant authorities, and proceedings may be paused while other legal processes run.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.