This table rates how the organization learns, from lessons drawn only from complaints and knowledge held individually without sharing, through reactive learning from systematic problem analysis and information and knowledge sharing processes, to planned learning events and forums led by top management with resources to close knowledge gaps. The highest level integrates personal and organizational competence, treats learning as fundamental to improvement and innovation, permits risk taking and learning from mistakes, and engages externally for the purpose of learning.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.