ISO 9004:2018
Improvement, learning and innovation – ISO 9004:2018

ISO 9004:2018 table-A.29: Maturity self-assessment: 11.1 improvement, learning and innovation, general

What does table-A.29 require?

This table rates the overall maturity of improvement, learning and innovation, from activities done informally or ad hoc, through basic improvement processes that handle corrections and corrective actions from interested party complaints, to efforts visible in most products and in some key processes. The highest level makes improvement, learning and innovation routine work throughout the organization, aligned with strategic goals and visible in relationships with interested parties, with ongoing monitoring of internal and external issues that could prompt them.

Maintained by Gerard Blokdyk

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The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.