ISO 21001:2018
Clause 9: Performance evaluation – ISO 21001:2018

ISO 21001:2018 9.1.5: 9.1.5 Analysis and evaluation

Analyse and evaluate data from monitoring and measurement and use the results to judge conformity of products and services, beneficiary and staff satisfaction, EOMS performance and effectiveness, whether planning was implemented well, the effectiveness of risk and opportunity actions, external provider performance and the need for EOMS improvement, using qualitative, quantitative or mixed methods.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 2 controls across 2 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 9001:2015 · 1 control

  • 9.1.3 Analysis and evaluation

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Clause 9: Performance evaluation – ISO 21001:2018

Query this from an agent

The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.