Additional ISO/IEC 27002 guidance for PII controllers, ISO 27701:2019
ISO 27701:2019 7.3.9: Handling requests
The organization must set out and record policies and procedures for dealing with, and answering, legitimate requests made by individuals, such as asking for a copy of their data or making a complaint, handling them within appropriate defined response times, taking account of jurisdictions that set response times by complexity and volume and that require the individual be told of delay, with the appropriate response times stated in the privacy policy, and of jurisdictions that permit a fee in limited cases such as excessive or repetitive requests.
This control maps to 38 controls across 13 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
You are reading one control. How much of ISO 27701:2019 have you already done?
ISO 27701:2019 7.3.9 is one control. If you already hold one of the frameworks below, a reviewed crosswalk already says how much of ISO 27701:2019 your existing evidence covers. Hold SOC 2 and 58 of 108 ISO 27701:2019 controls already carry evidence.
Each report names every control your existing framework evidences, every one it does not, the reasoning behind each claim, and the claims that were argued against and rejected. 289 were rejected on the SOC 2 pair alone.