Even when operating at its best, an organization should set up, or otherwise make available, mechanisms through which it and its stakeholders can seek remedy. Such mechanisms work when they are: legitimate (governance that is clear, open and independent enough that no party to a dispute can interfere with how it is handled); accessible (made known, with help for people facing obstacles such as illiteracy, language, lack of awareness, cost, distance, disability or fear of retaliation); predictable (published procedures, a timetable for each step, clarity about the processes and outcomes available, and checks that outcomes are implemented); equitable (aggrieved parties can obtain the information, advice and expertise a fair process requires); rights-compatible (results and remedies are consistent with internationally recognised human rights standards); clear and transparent (open to public scrutiny, with proper weight given to the public interest, so far as confidentiality allows); and based on dialogue and mediation (aiming at solutions both sides accept, while each side keeps the right to go to separate, independent adjudication).
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.