Frameworks / ISO 13485:2016 / 7.2.3 ISO 13485:2016
Product realization – ISO 13485:2016
ISO 13485:2016 7.2.3: Communication The organization plans and documents how it communicates with customers on product information, enquiries, contracts and handling of orders (amendments included), customer feedback (complaints included) and advisory notices. It communicates with regulatory authorities as the regulatory requirements that apply demand.
Maintained by Gerard Blokdyk · Control text last updated 21 May 2026 What else in your programme already covers this This control maps to 38 controls across 30 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
23894-5.5 Communication and Consultation ISO23894-6.1 Communication and Consultation 6.2 Communication and consultation 4.4.3 Communication and Warning SPC1-4.4.3 Communication and Warning ISO-22320-6.3 Communication protocols ISO22320-7.2 Communication Systems and Interoperability 29147-7.5 Communication channels 29147-9.3 Communication expectations and timelines ISO22318-15 Communication strategy during disruption ISO22318-7.2 Communication and Coordination BRAI-A31 Communication of serious security incidents FFIEC-15 Communication and escalation procedures ISAE3402.18 Communication with Service Organisation 7.6 Communication-related processes ISO22316-15 Communication strategy during disruption ISO-26000-7.4 Communication on social responsibility 10.3 Communication and consultation ISO28001-4.8 Communication and consultation 6.2 Communication and consultation ISO39001-7.4 Communication and Coordination 27004-9.2 Communication and Reporting 27031-10.3 Communication During Incidents 27557-6.1 Communication and consultation 30111-7.2 Communication management A.8.4 Communication of incidents ISO22317-15 Communication strategy during disruption DER-RS-03 Communication with External Stakeholders QRMIG-17 Communication and Stakeholder Reporting PCI-P2PE-15 Communication and escalation procedures PCI-PIN-15 Communication and escalation procedures PCI-SSF-15 Communication and escalation procedures UKBRIBE-4 Communication, Training, Awareness Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected .
Other controls in Product realization – ISO 13485:2016 Query this from an agent The graph holds this control, the 38 it maps to, and the evidence behind each claim, over MCP and REST.