Leadership and Management Skills competency area covers core operational leadership capabilities for nursing leaders. Effective communication and influence including: persuasion + negotiation + storytelling + presentation + cross-cultural + intergenerational; communication adapted to executive + clinical + policy + community + media contexts. Decision-making and problem-solving in complex healthcare contexts: evidence-based decision-making + ethical decision frameworks + clinical risk + financial trade-offs + safety + quality balance. Team building and collaborative leadership including: interprofessional team + matrix organisation + virtual team + remote work; team development models (Tuckman) + Belbin team roles + team psychological safety + Lencioni 5 Dysfunctions. Conflict resolution and negotiation skills: principled negotiation + interest-based + Harvard model + cultural negotiation + de-escalation + mediation; conflict styles (Thomas-Kilmann); difficult conversation frameworks. Developing others through mentoring and coaching: GROW model + Co-Active Coaching + Solution-Focused; mentorship as ICN-recommended practice for nursing leadership succession + emerging nurse leaders. Coordinates with WHO Leadership Lab + nursing leadership theory + healthcare team performance research + nursing workforce regulation. ICN LFC Leadership and Management Skills applies.
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