BRCGS Global Standard for Food Safety Issue 9 3.10.1: 3.10.1 Complaints recorded, investigated and acted on promptly by trained staff

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Section 3: Food safety and quality management system – BRCGS Global Standard for Food Safety Issue 9

• 3.1.1 3.1.1 Procedures collated in a printed or electronic quality manual
• 3.1.2 3.1.2 The manual fully implemented and available to relevant staff
• 3.1.3 3.1.3 Procedures legible, unambiguous, in appropriate languages and detailed enough to apply
• 3.10.2 3.10.2 Complaint data analysed for trends with root cause analysis on significant increases or serious complaints
• 3.11.1 3.11.1 Incident and emergency procedures with contingency plans, including cyber-security failures
• 3.11.2 3.11.2 A documented withdrawal and recall procedure with team, decision guidelines, contacts and communication plan
• 3.11.3 3.11.3 Incident and recall procedures tested at least annually with timings recorded
• 3.11.4 3.11.4 Certification body notified within three working days of a significant incident, with full information within 21 days