Non-face-to-face time is claimable only where the item allows it, the charge complies with the pricing arrangements and the service agreement, the activity is part of delivering that participant's support (or needed to run the group support), the provider has explained its value and the service agreement allows it in advance. Staff training and supervision, pre-engagement visits, drafting service agreements, entering participant data, changing service times, travel monitoring, plan monitoring, quoting tools, service bookings and claim processing are overheads built into the limits and are not billable.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.