The leader sets up the conditions and atmosphere in which new solutions emerge, by giving others the power, the encouragement and the teaching they need to innovate: building capacity and energy for innovation, using customers as its fuel, and generating diversity of concepts through high engagement of all stakeholders in ideas. Its three processes are a leaning toward innovation, customer focus, and diversity of ideas.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.