RICS Rules of Conduct and Global Professional Standards
Property agency and management principles (professional standard) – RICS Rules of Conduct and Global Professional Standards

RICS Rules of Conduct and Global Professional Standards PAM-2d: Agency: legal compliance, honest marketing and diligent service

Members and firms must comply with local law and, where law and the client's interests conflict, follow the law and tell the client unless prohibited; must not mislead in marketing and must meet marketing law; and must act diligently throughout, including: accurate, unbiased advice suited to the client; meeting agreed timescales or telling the client when they cannot; not accepting work beyond their expertise without support and informed consent; not appointing a subagent unless the client agrees; choosing contractors carefully and confirming their insurance and qualifications; and following client instructions or explaining, where lawful, why they cannot, reporting suspected illegality where required or permitted.

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