This value chain activity makes sure services are delivered and supported as specified and as stakeholders expect. It draws on products and services that design and transition has created or changed, service components from obtain/build, improvement initiatives with their status, user support tasks passed on by engage, and knowledge of components and services. It yields the services customers and users receive; for engage, completion reports and performance data on products and services (the performance data going to improve as well); improvement opportunities; requirements for contracts and agreements, passed to engage; requests for change, passed to obtain/build; and data on how services perform, passed to design and transition.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.