ITIL 4
The service value system: guiding principles, governance, service value chain and continual improvement – ITIL 4

ITIL 4 4.5.5: Obtain/build

What does 4.5.5 require?

This value chain activity makes sure service components are there when and where they are required and satisfy the agreed specifications. Inputs: architectures and policies from plan; contracts, agreements, goods and services from suppliers and partners; requirements and specifications from design and transition; improvement initiatives and status; requests to start a change or project from engage; change requests from deliver and support; and knowledge of components. Outputs: service components passed to deliver and support and for design and transition; knowledge of new and changed components for every activity; contract and agreement requirements for engage; and, for improve, performance information and improvement opportunities. Every new resource is acquired through this activity.

Maintained by Gerard BlokdykControl text last updated

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