ITIL 4
The service value system: guiding principles, governance, service value chain and continual improvement – ITIL 4

ITIL 4 4.5.4: Design and transition

What does 4.5.4 require?

This value chain activity makes sure products and services keep meeting what stakeholders expect on quality, cost and time to market. Inputs: portfolio decisions, architectures and policies from plan; requirements from engage; improvement initiatives and status from improve; information on service performance; service components from obtain/build; knowledge of third-party and new components; and contracts and agreements. Outputs: specifications and requirements, passed to obtain/build; requirements for contracts and agreements, passed to engage; products and services that are new or changed, handed to deliver and support; knowledge about them, shared with every activity; and, for improve, performance information and improvement opportunities.

Maintained by Gerard BlokdykControl text last updated

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