This value chain activity gives a sound grasp of what stakeholders need, openness, ongoing engagement and good relations with every stakeholder. Inputs: the product and service portfolio from plan; customers' demand and requirements at high and detailed level; requests and feedback from customers and users; incidents and service requests from users; completion information from deliver and support; opportunities for marketing and cooperation; contract and agreement requirements from every activity; and knowledge of products, services and third-party components. Outputs: combined demand and opportunities, passed to plan; requirements for products and services, passed to design and transition; user support tasks, passed to deliver and support; feedback and improvement opportunities, passed to improve; requests to start a change or project, passed to obtain/build; contracts and agreements with suppliers and partners; knowledge of third-party components for every activity; and reports to customers on service performance. Every interaction with parties outside the value chain goes through engage.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.