ITIL 4
The service value system: guiding principles, governance, service value chain and continual improvement – ITIL 4

ITIL 4 4.5.2: Improve

What does 4.5.2 require?

This value chain activity keeps products, services and practices improving continually, across every value chain activity and all four dimensions. Inputs: product and service performance data from deliver and support; stakeholder feedback from engage; performance data and improvement opportunities from every activity; and knowledge of new and changed products, services and third-party components. Outputs: improvement initiatives for every activity; performance data on the value chain for plan and the governing body; reports on the status of improvements; contract and agreement requirements for engage; and information on service performance for design and transition.

Maintained by Gerard BlokdykControl text last updated

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