ITIL 4
The service value system: guiding principles, governance, service value chain and continual improvement – ITIL 4

ITIL 4 4.5.1: Plan

What does 4.5.1 require?

This value chain activity makes sure everyone shares the same understanding of the vision, the present position and the direction of improvement, for all four dimensions and every product and service the organization offers. Inputs: the governing body's policies, requirements and constraints; combined demand and opportunities from engage; performance data and improvement initiatives from improve; knowledge of products and services that are new or changed, from obtain/build and from design and transition; and knowledge of third-party components from engage. Outputs: plans at strategic, tactical and operational level; decisions on the portfolio; architectures and policies, passed to design and transition; improvement opportunities, passed to improve; and, for engage, the product and service portfolio and contract and agreement requirements.

Maintained by Gerard BlokdykControl text last updated

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