Make sure knowledge, people, processes, client assets and technology move across securely, completely and effectively so services are installed on time, to quality and within budget: mobilise resources to the capacity plan on both sides; provide environment and infrastructure; ensure responsibilities have transferred and HR procedures been followed; put procedures, curricula, manuals, training plans, standards and SOPs in place; certify trainers; provide user rights, access levels and restrictions in both environments; complete knowledge transfer through training, self-study and the policies and practices of the new environment; assess, audit and certify where applicable; implement all pending process and system changes; transfer identified people and business assets smoothly; put in place the legal, security and compliance procedures specific to each country; put risk mitigation plans into effect; and update the documented exit management process. Success factors: proactive communication to affected stakeholders, analysed gaps, the right competent people in place, mitigation plans implemented. Outputs: a transition report, certified trainers, detailed training materials, the updated exit process.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.