Let the provider gain the knowledge it needs to provide the service, from the client or from the incumbent provider, by refining the knowledge acquisition process in the solution for implementation: refine the methodology and the knowledge assessment plan; provide operational resources and environment on both sides; acquire knowledge and documents, at minimum SOPs, detailed process documentation, process maps and the procedures for handling exceptions; refine the to-be processes from the current ones with working instructions and detailed maps; and develop an updated management process for comprehensive capture and resolution of provider queries. Aids include instructor-led training, presentations, question and answer sessions, focus groups, documented hands-on experience with the client's systems and machinery, and the existing business and system documentation. Success factor: a jointly defined methodology and plan. Outputs: system descriptions and process maps, the client's business model as explained to provider staff, refined SOPs, a glossary, agreed maintenance and training manuals.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.