ISO 37500:2014
Clause 8: Phase 3, Transition – ISO 37500:2014

ISO 37500:2014 8.10: Test service delivery capability

What does 8.10 require?

Make sure delivery capability undergoes testing that is risk-based, complete and effective, as do, the deployed frameworks, knowledge transfer effectiveness and the governance process before transition sign-off: test the readiness of the work environment, health and safety and access control; test all systems, machinery, lines, applications and communication channels for capacity, functionality, response time, security, redundancy and availability; test information security (rights, levels, restrictions, exceptions); test incident and problem management; test or audit financial and performance reporting quality; invoke business continuity plans and the response team; test the deployed frameworks; and test people's skills on the process, systems and applications and their ability to produce the output. The results found the recommendation to start the pilot. Success factors: commitment to acceptance criteria set in advance, testing teams brought in early, preserved test artefacts, management and resolution of issues and remaining risks, and no fast-tracking. Outputs: test artefacts and protocol as an audit trail, test reports, the recommendation to commence the pilot.

Maintained by Gerard Blokdyk

Other controls in Clause 8: Phase 3, Transition – ISO 37500:2014

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