ISO 27701:2019
Additional ISO/IEC 27002 guidance for PII processors, ISO 27701:2019

ISO 27701:2019 8.2.1: Customer agreement

Where relevant, the contract to process personal data must address the organization's role in assisting the customer with the customer's own obligations, having regard to what kind of processing it is and what information the organization has, covering as relevant privacy by design and by default, achieving security of processing, notifying breaches to a supervisory authority and to customers and individuals, conducting privacy impact assessments, and assuring assistance where prior consultation with a protection authority is needed, with some jurisdictions also requiring the contract to state the subject matter and duration of processing, its nature and purpose, the type of data and the categories of individuals.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 20 controls across 13 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

GDPR · 5 controls

CCPA/CPRA · 2 controls

  • CCR §7050 Service Provider and Contractor Obligations
  • §1798.100(d) Contractual Requirements for Third Parties, Service Providers, and Contractors

NIST SP 800-53 Rev 5 · 2 controls

C5 (Germany) · 1 control

  • C5-SIM-01 Policy for security incident management

FedRAMP High · 1 control

  • SA-4 Acquisition Process

FedRAMP Moderate · 1 control

  • SA-4 Acquisition Process

ISO 22301:2019 · 1 control

ISO 27001:2022 · 1 control

  • 5.20 Addressing information security within supplier agreements

ISO 27002:2022 · 1 control

  • 5.20 Addressing information security within supplier agreements

ISO 9001:2015 · 1 control

  • 8.2.1 Customer communication

PCI DSS 4.0 · 1 control

  • 3.7.9 3.7.9 Key guidance for service provider customers

SOC 2 · 1 control

  • SOC2-P6.4 P6.4 Privacy commitments from vendors and third parties

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Additional ISO/IEC 27002 guidance for PII processors, ISO 27701:2019

You are reading one control. How much of ISO 27701:2019 have you already done?

ISO 27701:2019 8.2.1 is one control. If you already hold one of the frameworks below, a reviewed crosswalk already says how much of ISO 27701:2019 your existing evidence covers. Hold SOC 2 and 58 of 108 ISO 27701:2019 controls already carry evidence.

Each report names every control your existing framework evidences, every one it does not, the reasoning behind each claim, and the claims that were argued against and rejected. 289 were rejected on the SOC 2 pair alone.

Query this from an agent

The graph holds this control, the 20 it maps to, and the evidence behind each claim, over MCP and REST.