ISO 21001:2025
Clause 5: Leadership – ISO 21001:2025

ISO 21001:2025 5.1.2: 5.1.2 Focus on learners and other beneficiaries

Top management is directly responsible for making sure that learners' and other beneficiaries' needs and expectations are established, understood and met consistently, shown through tracking of their satisfaction and educational progress, and that the risks and opportunities that could affect conformity of products and services or the raising of their satisfaction are identified and dealt with.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 9001:2015 · 1 control

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Clause 5: Leadership – ISO 21001:2025

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The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.