ISO 9001:2015
Leadership – ISO 9001:2015

ISO 9001:2015 5.1.2: Customer focus

Top management shows leadership and commitment on customer focus by making sure that: customer requirements, and the laws and regulations that apply, are identified, understood and met every time; the risks and opportunities that could affect whether products and services conform, or whether customer satisfaction can be raised, are identified and dealt with; and the organization keeps its attention on raising customer satisfaction.

Maintained by Gerard BlokdykControl text last updated

What else in your programme already covers this

This control maps to 11 controls across 9 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 10002:2018 · 3 controls

  • 4.11 4.11 Customer-focused approach
  • 4.2 4.2 Commitment
  • 4.6 4.6 Responsiveness
  • AS9100D-5.1.2 Customer Focus and Product Safety

COBIT 2019 · 1 control

  • APO11.02 APO11.02 Focus quality management on customers

ISO 13485:2016 · 1 control

  • 5.2 Customer focus

ISO 21001:2018 · 1 control

  • 5.1.2 5.1.2 Focus on learners and other beneficiaries

ISO 21001:2025 · 1 control

  • 5.1.2 5.1.2 Focus on learners and other beneficiaries

ISO 27701:2019 · 1 control

  • 4.4 Customer

ISO 37001:2016 · 1 control

  • 5.1.2 5.1.2 Top management

ISO 37301:2021 · 1 control

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Leadership – ISO 9001:2015

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The graph holds this control, the 11 it maps to, and the evidence behind each claim, over MCP and REST.