ISO 21001:2018
Clause 8: Operation – ISO 21001:2018

ISO 21001:2018 8.7: 8.7 Control of the educational nonconforming outputs

Identify and control outputs that do not meet requirements so they are not used or delivered by mistake, acting in line with the nature and effect of the nonconformity, including those found after delivery. Handle them by correction; segregation, containment, return or suspension; informing learners or beneficiaries; or acceptance under concession, verifying conformity after correction. Retain records describing programme delivery, the nonconformity, actions, concessions and the authority deciding the action (8.7.1 to 8.7.3).

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 9001:2015 · 1 control

  • 8.7 Control of nonconforming outputs

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Clause 8: Operation – ISO 21001:2018

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