ISO 21001:2018
Clause 8: Operation – ISO 21001:2018

ISO 21001:2018 8.5.1.1: 8.5.1.1 General

Deliver under controlled conditions including, as applicable: documented information defining product, service or activity characteristics and the results sought; suitable validated monitoring and measuring resources; monitoring and measurement at suitable stages, drawing on complaints, other feedback and formative assessment results, to verify criteria are met; suitable infrastructure and environment; competent, qualified people (7.2); validation and periodic revalidation of processes whose output cannot be verified afterwards; measures against human error; and release, delivery and post-delivery activities.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 9001:2015 · 1 control

  • 8.5.1 Control of production and service provision

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Clause 8: Operation – ISO 21001:2018

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