ISMAP Cloud Operations covers the day-to-day security operations of cloud services. (1) Cloud Security Monitoring and Logging: 24x7 Security Operations Center (SOC) + SIEM Security Information and Event Management (Splunk + Microsoft Sentinel + IBM QRadar + Sumo Logic + Elastic Security + LogRhythm + Chronicle Security) + UEBA User and Entity Behaviour Analytics + SOAR Security Orchestration Automation and Response + log centralisation + log retention per ISMAP (typically 1 year minimum + 7 years for ISMAP-Critical) + tamper-evident + WORM storage + clock synchronisation (NTP) + Cloud-native logging (AWS CloudTrail + Azure Monitor + GCP Cloud Logging) + cross-cloud aggregation + alerting + dashboards + Cloud Security Posture Management (CSPM) + Cloud Detection and Response (CDR). (2) Incident Response in Cloud: documented incident response plan + IR team + IR phases (Preparation + Identification + Containment + Eradication + Recovery + Lessons Learned) + tabletop exercises + live exercises + IR playbooks + integration with CSP IR (AWS + Azure + GCP IR) + forensic readiness + chain of custody + threat hunting + Indicator of Compromise (IOC) tracking + Indicator of Attack (IOA) + MITRE ATT&CK framework + retainer for external IR firm (KPMG + Deloitte + Mandiant + NTT-CERT). (3) NISC Reporting and Government Notification: incident reporting to NISC within prescribed windows + (a) major incident affecting government cloud customer notification within 24 hours of discovery; (b) JPCERT/CC Japan Computer Emergency Response Team Coordination Center coordination; (c) IPA SHIENNETSAB IPA Cybersecurity Service Notification Center; (d) Industry-specific CSIRT (Finance ISAC + Healthcare ISAC + Telecom ISAC + Energy ISAC); (e) Cabinet Office for nationally significant incidents; (f) Government customer agency notification; (g) Industry CSIRT coordination; (h) Personal Information Protection Commission (PIPC) if personal information breach per PIPA 72-hour. (4) Cloud Vulnerability Management: continuous vulnerability scanning + CVE tracking + CVSS scoring + risk-based prioritisation + patch management + vulnerability disclosure program + bug bounty + JVN Japan Vulnerability Notes + IPA Information-technology Promotion Agency advisories + JPCERT alerts + NIST NVD + CISA Known Exploited Vulnerabilities + zero-day handling + responsible disclosure. (5) Penetration Testing: annual penetration testing by qualified ISMAP-approved auditor + scope covering external + internal + web + mobile + API + cloud-specific (multi-tenancy + container escape + serverless) + report submission + remediation tracking + retesting + Red Team exercises for ISMAP-Critical. (6) Cloud Change Management: documented change procedures + Change Advisory Board (CAB) + emergency changes + standard changes + normal changes + risk assessment + testing + back-out plan + post-change review + Configuration Management Database (CMDB) + ITIL 4 + ISO 20000. (7) Service Level Agreement (SLA) Management: documented SLAs + uptime targets (99.9% + 99.95% + 99.99% per tier) + monthly reporting + credits for SLA breach + customer notification + transparency + Government cloud SLA standards. Coordinates with NIST SP 800-61 IR + NIST SP 800-184 Recovery + ISO 27035 Incident + ISO 27040 + JPCERT/CC + IPA + NISC + PIPC + JVN + NIST NVD + CISA KEV + MITRE ATT&CK + STIX/TAXII + Cyber Threat Intelligence (CTI) feeds. ISMAP Cloud Operations applies.
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