Hong Kong Design Manual: Barrier Free Access 2008 (2025 Edition)
Chapter 4 Divisions 11 to 20: Sanitary facilities, signs, assistive provisions, counters, illumination, call bells, lifts and escalators – Hong Kong Design Manual: Barrier Free Access 2008 (2025 Edition)

Hong Kong Design Manual: Barrier Free Access 2008 (2025 Edition) D15: Public information or service counters: provision of an accessible counter section and its design

What does D15 require?

The Table 2 building categories must provide public information or service counters. At least one counter must have a section no higher than 750 mm and at least 750 mm wide for wheelchair users, with leg space 400 mm to 600 mm deep and at least 680 mm high beneath it, and at least one counter must carry an assistive listening system wherever background noise is high or the counter is screened. Counters must be reachable and easy to identify from a building entrance by everyone, with or without a disability. The Best Practice Section covers induction loop signage and seating.

Maintained by Gerard Blokdyk

Other controls in Chapter 4 Divisions 11 to 20: Sanitary facilities, signs, assistive provisions, counters, illumination, call bells, lifts and escalators – Hong Kong Design Manual: Barrier Free Access 2008 (2025 Edition)

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