LkSG Sections 9-10 - complaints + documentation + reporting. SECTION 9 COMPLAINTS PROCEDURE: company must establish or participate in an APPROPRIATE COMPLAINTS PROCEDURE accessible to (a) individuals affected by human rights or environmental risks/violations in own business + supply chain; (b) employees; (c) workers in supply chain; (d) civil society + NGOs + journalists + advocates. PROCEDURE REQUIREMENTS: (i) RULES OF PROCEDURE published + transparent + fair + bias-free + confidential; (ii) ACCESSIBILITY in multiple languages relevant to supply chain + via multiple channels (web + phone + email + paper + in-person); (iii) CONFIDENTIALITY + PROTECTION against retaliation against complainants + whistleblower-protection-law alignment; (iv) ACKNOWLEDGEMENT + STATUS-UPDATES + RESPONSE within defined timelines; (v) DOCUMENTATION + tracking + trend analysis. WHISTLEBLOWER PROTECTION: Sec. 9 alignment with EU Whistleblower Directive 2019/1937 + German Hinweisgeberschutzgesetz (HinSchG) of 2 July 2023 (effective 2 July 2023 + for >50 employees 17 December 2023). SECTION 10 DOCUMENTATION + REPORTING: (a) DOCUMENTATION of due diligence including risk analysis + preventive + remedial measures + complaints + reviews + retained 7+ years; (b) ANNUAL REPORT to BAFA + on company website (free + publicly accessible) within 4 months of fiscal year end; must address: identified risks + measures taken + measures planned + complaints received + complaints handling + outcomes + escalations + supplier changes. BAFA SUBMISSION PORTAL launched 2023; reports indexed + made publicly searchable.
This control maps to 22 controls across 17 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 22 it maps to, and the evidence behind each claim, over MCP and REST.