The leader attends to each person's needs for achievement and growth acting as mentor, coach, facilitator, teacher, counsellor and confidant, and developing people step by step towards ever greater potential. In practice: new learning opportunities in a supportive climate; individual differences recognized and accepted (more encouragement for some, more autonomy, firmer standards or more structure for others); two-way communication and management by walking around; personalized interaction (remembering earlier conversations, knowing individual concerns, seeing the whole person); effective listening; and delegation used to develop, with delegated work monitored for needed direction or support without the follower feeling checked up on. Such a leader can say where each person stands against full potential and what the plan is to close the gap.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.