COBIT 2019
Build, Acquire and Implement – COBIT 2019

COBIT 2019 BAI04.03: BAI04.03 Plan for new or changed service requirements

When business needs and service requirements change, the effect on availability, performance and capacity is planned for and prioritised: the consequences of changing needs and of opportunities to improve are identified, with the plans validated through modelling; what service trend analysis implies is reviewed; management compares real demand with forecast supply and demand to judge and improve its forecasts; the improvements required are ranked and plans that can be justified on cost are drawn up; and performance and capacity plans and service level agreements are adjusted for realistic changes (new, proposed or projected) to processes, services, applications and infrastructure, including infrastructure changes driven by utilisation.

Maintained by Gerard BlokdykControl text last updated

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ISO 27001:2022 · 1 control

  • 8.6 Capacity management

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