Staff representative bodies are informed and consulted before any decision to install call listening or recording. Employees and callers are informed of the device, the controller, the purposes, the legal basis, the recipients, the retention, the right to object, access and rectification and the right to complain to the CNIL; callers are told orally at the start of the call (existence, purpose, possibility to object before the end of the call) with a pointer to full information. Under labour case law, employees must be told the periods during which they may be listened to or recorded. The DPO is involved and the system entered in the record of processing.
This control maps to 2 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.