CNIL Guidance on Employee Monitoring and Workplace Video Surveillance

Listening to and recording calls – CNIL Guidance on Employee Monitoring and Workplace Video Surveillance

CNIL Guidance on Employee Monitoring and Workplace Video Surveillance CALL-2: CALL-2 Do not record calls permanently or systematically unless a law requires it

The employer may not set up permanent or systematic listening or recording save where a legal text provides for it (emergency services, for example), and may not record all calls to deal with abusive callers: a less intrusive means is chosen, such as a system letting the employee trigger recording when a problem arises.

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