C5 (Germany) C5-OPS-21: Involvement of Cloud Customers in the Event of Incidents
Keep affected cloud customers informed at regular intervals on the status of incidents concerning them, involve them in resolution where appropriate and necessary, and tell them what action was taken once the incident is resolved, all as the contract provides.
What else in your programme already covers this
This control maps to 38 controls across 19 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
NIST-CSF-RC.CO-03 Recovery activities and progress in restoring operational capabilities are communicated to designated internal and external stakeholders
NIST-CSF-RC.CO-04 Public updates on incident recovery are shared using approved methods and messaging
NIST-CSF-RS.CO-02 Internal and external stakeholders are notified of incidents
SOC2-CC7.4 Responds to identified security incidents through defined procedures
SOC2-P6.6 Provides notification of breaches and incidents to affected data subjects, regulators, and others to meet the entity's objectives related to privacy
You are reading one control. How much of C5 (Germany) have you already done?
C5 (Germany) C5-OPS-21 is one control. If you already hold one of the frameworks below, a reviewed crosswalk already says how much of C5 (Germany) your existing evidence covers. Hold Cloud Security Alliance Cloud Controls Matrix (CCM) v4.0.1 and 95 of 121 C5 (Germany) controls already carry evidence.
Each report names every control your existing framework evidences, every one it does not, the reasoning behind each claim, and the claims that were argued against and rejected. 0 were rejected on the Cloud Security Alliance Cloud Controls Matrix (CCM) v4.0.1 pair alone.