C5 (Germany)
C5: Operations

C5 (Germany) C5-OPS-21: Involvement of Cloud Customers in the Event of Incidents

Keep affected cloud customers informed at regular intervals on the status of incidents concerning them, involve them in resolution where appropriate and necessary, and tell them what action was taken once the incident is resolved, all as the contract provides.

Maintained by Gerard BlokdykVerified against the published standard Control text last updated

What else in your programme already covers this

This control maps to 29 controls across 16 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

FedRAMP High · 3 controls

  • IR-6 Incident Reporting
  • IR-7 Incident Response Assistance
  • IR-8 Incident Response Plan

FedRAMP Moderate · 3 controls

  • IR-6 Incident Reporting
  • IR-7 Incident Response Assistance
  • IR-8 Incident Response Plan
  • NIST-CSF-RC.CO-03 Recovery activities and progress in restoring operational capabilities are communicated to designated internal and external stakeholders
  • NIST-CSF-RC.CO-04 Public updates on incident recovery are shared using approved methods and messaging
  • NIST-CSF-RS.CO-02 Internal and external stakeholders are notified of incidents

SOC 2 · 3 controls

  • SOC2-CC2.3 CC2.3 Communication with external parties about internal control (COSO principle 15)
  • SOC2-CC7.4 CC7.4 Responding to security incidents
  • SOC2-P6.6 P6.6 Notifying breaches and incidents

ISO 22301:2019 · 2 controls

  • 7.4 Communication
  • 8.4.3 Warning and communication

NIS2 Directive · 2 controls

  • Art.23.1 Notify significant incidents to the CSIRT or competent authority, and warn affected service recipients
  • Art.23.4.c Provide an intermediate report on status when the CSIRT or competent authority requests one

NIST SP 800-53 Rev 5 · 2 controls

  • ASBv3-IR-2 Preparation - setup incident notification

CMMC 2.0 · 1 control

DORA · 1 control

GDPR · 1 control

  • GDPR-Art.33 Notification of a personal data breach to the supervisory authority

ISO 27001:2022 · 1 control

  • 5.26 Response to information security incidents

ISO 27002:2022 · 1 control

  • 5.26 Response to information security incidents
  • 03.06.02 Incident Monitoring, Reporting, and Response Assistance

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in C5: Operations

You are reading one control. How much of C5 (Germany) have you already done?

C5 (Germany) C5-OPS-21 is one control. If you already hold one of the frameworks below, a reviewed crosswalk already says how much of C5 (Germany) your existing evidence covers. Hold Cloud Security Alliance Cloud Controls Matrix (CCM) v4.0.1 and 95 of 121 C5 (Germany) controls already carry evidence.

Each report names every control your existing framework evidences, every one it does not, the reasoning behind each claim, and the claims that were argued against and rejected. 0 were rejected on the Cloud Security Alliance Cloud Controls Matrix (CCM) v4.0.1 pair alone.

Query this from an agent

The graph holds this control, the 29 it maps to, and the evidence behind each claim, over MCP and REST.