BRCGS Global Standard for Food Safety Issue 9 3.7.2: Non-conformities affecting safety, authenticity or legality investigated and recorded with root cause, actions and verification

What does 3.7.2 require?

A non-conformity that puts product safety, authenticity or legality at risk, or an adverse quality trend, must be investigated and recorded with clear documentation, an assessment of consequences by a competent authorised person, the corrective action, a root cause analysis, timescales and responsible persons for corrective and preventive actions and verification of their effectiveness, with root cause analysis also used to prevent recurrence and drive improvement where trends appear.