Australia Telecommunications Consumer Protections Code (C628:2019, Variation 1/2022) 10.3: Compliance processes and the documented Compliance Plan

Run processes and systems that secure compliance with the Code. Unless a Small Supplier (under 3,000 services in operation), write and keep current a documented Compliance Plan setting out the initiatives supporting compliance, prepared consistently with the principles and guidance of AS ISO 19600:2015 (the Compliance Standard named in the Code).

Other controls in Chapter 10: Code compliance and monitoring – Australia Telecommunications Consumer Protections Code (C628:2019, Variation 1/2022)

10.1 Implement the Code Compliance Framework and register with Communications Alliance
10.2 Promote Code awareness to Customers and staff
10.4 Annual Compliance Attestation, Statement of Independent Assessment and Material Change statements
10.5 Compliance Achievement Plans
10.6 Compliance Monitoring Requests and Action Plans
10.7 Assist Communications Compliance: directions, Metrics and requests
10.8 Compliance Attestation lodgement dates
10.9 Timeframes for Communications Compliance requests and directions

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