Feedback and complaints handling addresses concerns and informs continuous improvement. The RTO shows it runs a complaints management system that takes feedback and complaints about the RTO, any third party and anyone it employs or contracts; gives all parties procedural fairness; sets reasonable timeframes to respond and resolve; and gives avenues for further action where complaints are not resolved; that information on how to give feedback and complain is public and easy for students to find; that students are supported to do so; that complaint outcomes are documented and communicated to all parties; and that feedback and complaints inform continuous improvement.
This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.