Australia National Standards for Disability Services (2013)
Standard 4: Feedback and Complaints – Australia National Standards for Disability Services (2013)

Australia National Standards for Disability Services (2013) 4:3: Resolve complaints together, proactively and in time

What does 4:3 require?

Complaints are worked through with the complainant and the supporters they choose, proactively and within a reasonable time, with the person kept informed of progress and outcome.

Maintained by Gerard Blokdyk

Other controls in Standard 4: Feedback and Complaints – Australia National Standards for Disability Services (2013)

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