Australia National Standards for Disability Services (2013)

Standard 4: Feedback and Complaints – Australia National Standards for Disability Services (2013)

Australia National Standards for Disability Services (2013) 4:2: Communicate feedback mechanisms and independent support clearly

What does 4:2 require?

How to give feedback, how complaints are resolved, and how to reach independent support, advice and representation are explained clearly and accessibly to people and their supporters.

Maintained by Gerard Blokdyk

Other controls in Standard 4: Feedback and Complaints – Australia National Standards for Disability Services (2013)

4:1 Support feedback and complaints without fear of adverse consequences
4:3 Resolve complaints together, proactively and in time
4:4 Seek and review feedback regularly as part of continuous improvement
4:5 Build a culture of continuous improvement from compliments, feedback and complaints
4:6 Manage disputes effectively

Query this from an agent

The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.

MCP endpoint All Australia National Standards for Disability Services (2013) controls