When deciding whether an incident caused injury or discomfort, the provider must not treat an impairment that affects the person's ability to recognise or communicate harm as preventing or lessening the harm, and must recognise that each person's experience is unique. The Commission expects a person-centred, culturally informed and trauma-informed assessment over time, watching for changed behaviour such as withdrawal or fear, and offers an Impact Assessment Tool.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.