A provider in the personal and care support in the home or community, nursing and transition care or residential care categories (and prescribed subscription-trial providers) must give the Commissioner a complaints and feedback management report within 4 months after each 12-month reporting period, and every provider must give one to the System Governor and Commissioner within 14 days of a request; each report is in the approved form, signed by the governing body, and covers the number and nature of complaints and feedback, resolution actions and resulting improvements, an evaluation of effectiveness and outcomes, days taken to resolve each, training delivered in response and an analysis of patterns and underlying causes.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.