Australia eSafety Commissioner - Online Safety Expectations for Industry
The Australian eSafety Commissioner, established under the Online Safety Act 2021, has regulatory powers to protect Australians from online harms. Key instruments include: Basic Online Safety Expectations (BOSE) for online services, mandatory industry codes and standards, cyberbullying schemes, image-based abuse schemes, and online content schemes. The eSafety Commissioner can issue removal notices for seriously harmful content, conduct investigations, and impose penalties. BOSE requires services to take reasonable steps to ensure safety, implement reporting mechanisms, and provide transparency about safety measures. Specific focus on child safety online.
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Framework Domains (5)
Accessibility and Transparency
Expectations that terms, policies and complaints information are accessible and kept current (ss 17-18).
| Code | Title |
|---|---|
| BOSE-S17 | Additional expectation - terms of use, policies and complaints information accessible |
| BOSE-S18 | Additional expectation - provide updates about changes in policies and terms |
Information Requests and Contact
Expectations to provide requested information to the Commissioner and to have a designated contact point (ss 20-21).
| Code | Title |
|---|---|
| BOSE-S20 | Expectation - provide requested information to the Commissioner |
| BOSE-S21 | Additional expectation - designated contact point |
Record Keeping
Expectation to keep records regarding certain matters (s 19).
| Code | Title |
|---|---|
| BOSE-S19 | Additional expectation - keep records regarding certain matters |
Reports and Complaints
Expectations regarding reporting and complaints mechanisms (Division 4, ss 13-16).
| Code | Title |
|---|---|
| BOSE-S13 | Mechanisms to report and make complaints about certain material |
| BOSE-S14 | Additional expectation - terms of use, policies and standards of conduct |
| BOSE-S15 | Mechanisms to report and make complaints about breaches of terms of use |
| BOSE-S16 | Additional expectation - accessible information on how to complain to the Commissioner |
Safe Use Expectations
Core and additional expectations that providers take reasonable steps to ensure safe use (ss 6-12).
| Code | Title |
|---|---|
| BOSE-S10 | Additional expectation - consult and cooperate with other service providers |
| BOSE-S11 | Core expectation - reasonable steps to minimise provision of certain material |
| BOSE-S12 | Core expectation - reasonable steps to prevent children accessing class 2 material |
| BOSE-S6 | Core expectation - reasonable steps to ensure safe use |
| BOSE-S7 | Expectation - consult Commissioner and refer to guidance in determining reasonable steps |
| BOSE-S8 | Additional expectation - reasonable steps regarding encrypted services |
| BOSE-S8A | Additional expectation - reasonable steps regarding generative AI capabilities |
| BOSE-S8B | Additional expectation - reasonable steps regarding recommender systems |
| BOSE-S9 | Additional expectation - reasonable steps regarding anonymous accounts |
Maps to 1 other framework
Frequently Asked Questions
What is Australia eSafety Commissioner - Online Safety Expectations for Industry?
Australia eSafety Commissioner - Online Safety Expectations for Industry is a compliance framework from Australia (eSafety Commissioner) with 5 domains and 18 controls. The Australian eSafety Commissioner, established under the Online Safety Act 2021, has regulatory powers to protect Australians from online harms. Key instruments include: Basic Online Safety Expectations (BOSE) for online services, mandatory industry codes and standards, cyberbullying schemes, image-based abuse schemes, and online content schemes. The eSafety Commissioner can issue removal notices for seriously harmful content, conduct investigations, and impose penalties. BOSE requires services to take reasonable steps to ensure safety, implement reporting mechanisms, and provide transparency about safety measures. Specific focus on child safety online. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
How many controls does Australia eSafety Commissioner - Online Safety Expectations for Industry have?
Australia eSafety Commissioner - Online Safety Expectations for Industry has 18 controls organised across 5 domains. The largest domains are Safe Use Expectations (9 controls), Reports and Complaints (4 controls), Accessibility and Transparency (2 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
What frameworks does Australia eSafety Commissioner - Online Safety Expectations for Industry map to?
Australia eSafety Commissioner - Online Safety Expectations for Industry maps to 1 other compliance frameworks. The top mapping partners are Australia Online Safety Act 2021 (22% coverage). Use our comparison tool to explore control-level mappings between frameworks.
How do I get started with Australia eSafety Commissioner - Online Safety Expectations for Industry compliance?
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