The mechanism has written operating procedures available on request; tells both sides at once when a dispute arrives; investigates, including repair attempts, repair periods, possible misuse and remedies, and discloses contradictory information to both parties for response; unless settled, decides within 40 days of notice (with limited extensions where the consumer delays basic details, or 7 days where the consumer did not first go to the warrantor), giving a fair decision with appropriate remedies and a time for performance, and discloses it with reasons to both sides together with the warrantor's intended action; allows oral presentations only on both parties' informed agreement; tells the consumer of further legal remedies, the admissibility of the decision and access to records; and checks with the consumer within 10 working days of the performance date whether the warrantor has performed.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.