US Magnuson-Moss Warranty Act (15 USC 2301-2312)
Informal dispute settlement mechanisms – US Magnuson-Moss Warranty Act (15 USC 2301-2312)

US Magnuson-Moss Warranty Act (15 USC 2301-2312) 703.2de: 16 CFR 703.2(d) and (e) Make consumers aware of the mechanism and decide direct disputes promptly

The warrantor takes steps reasonably calculated to make consumers aware of the mechanism when a warranty dispute arises. It may encourage consumers to come to it first but does not require it, and it handles disputes submitted directly fairly and quickly: within a reasonable time it decides whether and how far it will satisfy the consumer and tells the consumer, repeating the mechanism information of 703.2(b) and (c).

Maintained by Gerard Blokdyk

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