Services operate an easy to access, easy to use (including for children) and transparent complaints procedure with appropriate action, covering complaints about illegal content, about the provider not meeting its illegal content, reporting or freedom of expression and privacy duties, about takedowns and sanctions for supposed illegal content, and about proactive technology used beyond the terms of service; services likely to be accessed by children also handle complaints about harmful content and age assessment. Terms of service set out the complaints policies. In force: risk assessment duties from 16 December 2024 (first assessments due by 16 March 2025); safety duties from 17 March 2025, when the first illegal content codes took effect (s.51).
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.